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Tuffy Grandview
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We Build Customers For Life!
Fleet Repair Special Pricing
ASE Certified Technicians
Family Owned & Operated
All Makes & Models - Foreign & Domestic
1524 W. Fifth Avenue
Columbus, OH 43212
Columbus, OH 43212
614-487-8776
Mon-Fri
8:00 AM - 5:00 PM
Saturday
8:00 AM - 4:00 PM
Sunday
Closed
Click for directions
Our Customers' Reviews
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Mar 13, 2020
★★★★★
I wanted to give an update to a previous review I felt strongly about. I am very pleased with how Tuffy: Grandview handled a recent frustrating experience I had. I had taken my Scion in for a consistent noise that wasn't getting the attention I was hoping for. Because of their customer service, they made everything right. I want to thank Tuffy for the professionalism and commitment to make things right. I will definitely use their services again. They showed me that they really want to help and resolve their customers issues! To them I say Thank You!
I wanted to give an update to a previous review I felt strongly about. I am very pleased with how Tuffy: Grandview handled a recent frustrating experience I had. I had taken my Scion in for a consistent noise that wasn't getting the attention I was hoping for. Because of their customer service, they made everything right. I want to thank Tuffy for the professionalism and commitment to make things right. I will definitely use their services again. They showed me that they really want to help and resolve their customers issues! To them I say Thank You!
Feb 06, 2020
★★★★★
I have had my Scion XD there 3 times in the last 6 months or so. I originally went in for break pads and boot replacement for the rear. After a few days, the rear boots would click every time we'd apply the breaks. I took it in, they checked them out and tightened them and assured me the boots were good to go. A few weeks later, the same noise came back. I then noticed a metal tapping near the front left wheel. The sound would stop when the breaks were applied. I took the car back in. They diagnosed the Wheel Bearing and assembly. And I mentioned the rear boots for a third time. This time I was told they fixed both the Metal tapping noise and rear boots. When applying the breaks the boots STILL click! Also, the tapping sound, (Wheel bearing/Assembly) is back to making the noise. What gives? I've paid almost $400.00 with just about every visit. Still having the same issues. Why should I recommend you guys to anyone or even think about going back? Please give me a reason! Can't keep spending money on something that never gets fixed!! In the past I've had some good work done at this location and have been pleased with the results, but now I feel like I'm being ripped off!
I have had my Scion XD there 3 times in the last 6 months or so. I originally went in for break pads and boot replacement for the rear. After a few days, the rear boots would click every time we'd apply the breaks. I took it in, they checked them out and tightened them and assured me the boots were good to go. A few weeks later, the same noise came back. I then noticed a metal tapping near the front left wheel. The sound would stop when the breaks were applied. I took the car back in. They diagnosed the Wheel Bearing and assembly. And I mentioned the rear boots for a third time. This time I was told they fixed both the Metal tapping noise and rear boots. When applying the breaks the boots STILL click! Also, the tapping sound, (Wheel bearing/Assembly) is back to making the noise. What gives? I've paid almost $400.00 with just about every visit. Still having the same issues. Why should I recommend you guys to anyone or even think about going back? Please give me a reason! Can't keep spending money on something that never gets fixed!! In the past I've had some good work done at this location and have been pleased with the results, but now I feel like I'm being ripped off!
Dec 11, 2019
★★★★★
They were supposed to rotate my tires and said they couldn’t get the lugnuts off one of the tires. I don’t understand that. I just had that tire put on it can’t be that hard.
They were supposed to rotate my tires and said they couldn’t get the lugnuts off one of the tires. I don’t understand that. I just had that tire put on it can’t be that hard.
Sep 11, 2019
★★★★★
Keith, G.P, and the whole crew at this location have taken excellent care of me for multiple years. I am not a car person and don't pretend to be. I feel I'm treated fairly and well informed of why the pricing is what it is. I would recommend this location to anyone.
Keith, G.P, and the whole crew at this location have taken excellent care of me for multiple years. I am not a car person and don't pretend to be. I feel I'm treated fairly and well informed of why the pricing is what it is. I would recommend this location to anyone.
Sep 01, 2019
★★★★★
Keith and company went above and beyond to help me with my car problem, that seemed impossible to fix. No matter how difficult or perplexing the problem became, they remained diligent. Great customer service and I appreciated everything they did.
Keith and company went above and beyond to help me with my car problem, that seemed impossible to fix. No matter how difficult or perplexing the problem became, they remained diligent. Great customer service and I appreciated everything they did.
Jul 30, 2019
★★★★★
Outstanding customer service provided by Keith!!!!!!! Always very friendly and professional! Service price is reasonable. Keith should be considered an asset to your company!!! Thank you Keith for providing outstanding customer service!!!!!
Outstanding customer service provided by Keith!!!!!!! Always very friendly and professional! Service price is reasonable. Keith should be considered an asset to your company!!! Thank you Keith for providing outstanding customer service!!!!!
Jun 09, 2019
★★★★★
Wonderful!! Keith is always informative and kind and my concerns are always resolved. I feel confident knowing I’m taking my car to a honest and hard working team. Thank you!
Wonderful!! Keith is always informative and kind and my concerns are always resolved. I feel confident knowing I’m taking my car to a honest and hard working team. Thank you!
Mar 01, 2019
★★★★★
We have been taking our cars to Tuffy Grandview for over 5 years now. Keith is very honest and informative about what each car needs and what it will cost. He and his team are efficient and prices for service are fair.
We have been taking our cars to Tuffy Grandview for over 5 years now. Keith is very honest and informative about what each car needs and what it will cost. He and his team are efficient and prices for service are fair.
Feb 15, 2019
★★★★★
I am a concierge at RMH and have brought in a multitude of customer vehicles for service. The people and work has always been great at this location. I believe the cost of the packages they offer are incredible. I recommend checking them out ☺
I am a concierge at RMH and have brought in a multitude of customer vehicles for service. The people and work has always been great at this location. I believe the cost of the packages they offer are incredible. I recommend checking them out ☺
Jan 31, 2019
★★★★★
Keith & team do good work and take time to explain your service. I was reluctant to have a auto repair chain work on my vehicles because my experience with Goodyear, Midas, Firestone, etc. has been one of hard sales, i.e., selling you parts and services you don’t need. So far, that has not been the case with Tuffy Grandview.
Keith & team do good work and take time to explain your service. I was reluctant to have a auto repair chain work on my vehicles because my experience with Goodyear, Midas, Firestone, etc. has been one of hard sales, i.e., selling you parts and services you don’t need. So far, that has not been the case with Tuffy Grandview.
Jan 27, 2019
★★★★★
Keith was very helpful and upfront about all work. I recommend Tuffy to anyone looking for service on their vehicle.
Keith was very helpful and upfront about all work. I recommend Tuffy to anyone looking for service on their vehicle.
Dec 09, 2018
★★★★★
I have taken my cars, from a 2002 Jeep Liberty, to a 2009 BMW, and have NEVER been disappointed in the service I've received! Keith ALWAYS explains everything to me in terms I can understand. They have NEVER tried to sell me anything, but only make sure I understand what may or may not be needed! Won't go anywhere else! These guys are top notch!
I have taken my cars, from a 2002 Jeep Liberty, to a 2009 BMW, and have NEVER been disappointed in the service I've received! Keith ALWAYS explains everything to me in terms I can understand. They have NEVER tried to sell me anything, but only make sure I understand what may or may not be needed! Won't go anywhere else! These guys are top notch!
Oct 29, 2018
★★★★★
Kieth was wonderful. I brought my boyfriends car in for an oil change the other day, and he was respectful and accommodating to my requests. As a young female, I often feel that car service centers will try to take advantage of what they assume is my lack of knowledge regarding what services I need done...I did not feel as though this occurred at this location, Keith did not try to push services or products on me for the car. I find this incredibly valuable! The price for a full synthetic oil change was reasonable, and when I asked them to look at the brake pads and let me know how much life was left - they did this no problem! This Tuffy's easily deserves a 5 star rating! I am so thrilled with my choice to come here.
Kieth was wonderful. I brought my boyfriends car in for an oil change the other day, and he was respectful and accommodating to my requests. As a young female, I often feel that car service centers will try to take advantage of what they assume is my lack of knowledge regarding what services I need done...I did not feel as though this occurred at this location, Keith did not try to push services or products on me for the car. I find this incredibly valuable! The price for a full synthetic oil change was reasonable, and when I asked them to look at the brake pads and let me know how much life was left - they did this no problem! This Tuffy's easily deserves a 5 star rating! I am so thrilled with my choice to come here.
Aug 06, 2018
★★★★★
Keith and his staff have always done a fantastic job on my car. They offer additional maintenance you may want to consider without being pushy, and never talk down to you. I'll continue to go back to this location.
Keith and his staff have always done a fantastic job on my car. They offer additional maintenance you may want to consider without being pushy, and never talk down to you. I'll continue to go back to this location.
Jul 18, 2018
★★★★★
We’ve been using Tuffy’s on 5th Ave for about 3 years. Keith and his team are top notch. We can always count on them to take care of us and our vehicles. Keith makes us feel like one of the family.
We’ve been using Tuffy’s on 5th Ave for about 3 years. Keith and his team are top notch. We can always count on them to take care of us and our vehicles. Keith makes us feel like one of the family.
Jul 11, 2018
★★★★★
Friendly and HONEST! Stopped in to have some brake and exhaust issues checked. Experts went over my car and actually told me my car was fine and needed nothing done at this time! On top of that they even took time to talk to me and explain why. Professional, courteous, and HONEST.
Friendly and HONEST! Stopped in to have some brake and exhaust issues checked. Experts went over my car and actually told me my car was fine and needed nothing done at this time! On top of that they even took time to talk to me and explain why. Professional, courteous, and HONEST.
May 24, 2018
★★★★★
This Tuffy location is the real deal. The personal, sincere service makes it feel like the shop I went to when I tagged along with my Dad, as a kid. Keith is great and so patient. He always makes time to answer all of my questions and explain the why and how. The waiting area is spotless and I've never waited longer than they've quoted me. I can't say enough great things about this location - it's really the only place I'd take any vehicle in Columbus. One more thing- Keith and staff always remember my name, are so polite and always check in about issues I've discussed in the past. I feel like this is truly a rare customer service experience! Thanks, guys!
This Tuffy location is the real deal. The personal, sincere service makes it feel like the shop I went to when I tagged along with my Dad, as a kid. Keith is great and so patient. He always makes time to answer all of my questions and explain the why and how. The waiting area is spotless and I've never waited longer than they've quoted me. I can't say enough great things about this location - it's really the only place I'd take any vehicle in Columbus. One more thing- Keith and staff always remember my name, are so polite and always check in about issues I've discussed in the past. I feel like this is truly a rare customer service experience! Thanks, guys!
May 16, 2018
★★★★★
Keith and his team have been working on my car for the past few years (brakes, alignment, etc.). They are always fair and reliable. Thank you for the great service!
Keith and his team have been working on my car for the past few years (brakes, alignment, etc.). They are always fair and reliable. Thank you for the great service!
May 02, 2018
★★★★★
I like the very comfortable waiting area while my car is being serviced. The Keurig coffee service is a nice touch.
I like the very comfortable waiting area while my car is being serviced. The Keurig coffee service is a nice touch.
Apr 08, 2018
★★★★★
Everyone at Tuffy in Grandview has been excellent. Their service and attention to detail have been excellent.
Everyone at Tuffy in Grandview has been excellent. Their service and attention to detail have been excellent.
Feb 12, 2018
★★★★★
I take all three of our cars to keith for both oil changes and other simple stuff but also bigger repairs like wheel bearing replacement. He is a real professional.
I take all three of our cars to keith for both oil changes and other simple stuff but also bigger repairs like wheel bearing replacement. He is a real professional.
Nov 30, 2017
★★★★★
I was in town with my daughter who was interviewing for medical residency at OSU. We drove in from Pittsburgh to Columbus in awful traffic the Sunday after Thanksgiving. My low tire pressure indicator was on, the next day every place that had air (like Getgo) was out of order and I didn't have a pressure gauge in,y car. Don't like driving around a strange city! Carl at Tuffy checked my tires with a smile and made my day! It may not seem like much but you don't often experience pleasant help like that these days! Thank you Carl and Tuffy! ,
I was in town with my daughter who was interviewing for medical residency at OSU. We drove in from Pittsburgh to Columbus in awful traffic the Sunday after Thanksgiving. My low tire pressure indicator was on, the next day every place that had air (like Getgo) was out of order and I didn't have a pressure gauge in,y car. Don't like driving around a strange city! Carl at Tuffy checked my tires with a smile and made my day! It may not seem like much but you don't often experience pleasant help like that these days! Thank you Carl and Tuffy! ,
Oct 27, 2017
★★★★★
This Tuffy's is the best ever.
This Tuffy's is the best ever.
Oct 10, 2017
★★★★★
I have actually already recommended this Tuffy to others. They were quick and convenient.
I have actually already recommended this Tuffy to others. They were quick and convenient.
Oct 10, 2017
★★★★★
I love this Tuffy store! The entire staff is friendly, super helpful and honest. It really feels like the good old days when you had a neighborhood shop that you could really trust. I had to switch my appt twice and they were completely accommodating which I really appreciated. I will continue to use Tuffy as my go to shop in Columbus! Thank you to Keith and staff!
I love this Tuffy store! The entire staff is friendly, super helpful and honest. It really feels like the good old days when you had a neighborhood shop that you could really trust. I had to switch my appt twice and they were completely accommodating which I really appreciated. I will continue to use Tuffy as my go to shop in Columbus! Thank you to Keith and staff!
Oct 09, 2017
★★★★★
I have been taking my car to Keith often over the past few years. I trust him and have had great success with this center.
I have been taking my car to Keith often over the past few years. I trust him and have had great success with this center.
Oct 09, 2017
★★★★★
My wife and I can't say enough good things about Keith. He's courteous, knowledgeable, friendly, remembers everyone by name. He is the reason we get our work done at this location. So much so that we drive from Hilliard to Grandview because we trust him and the shop so much.
My wife and I can't say enough good things about Keith. He's courteous, knowledgeable, friendly, remembers everyone by name. He is the reason we get our work done at this location. So much so that we drive from Hilliard to Grandview because we trust him and the shop so much.
Sep 19, 2017
★★★★★
I walked in on a Saturday afternoon around 2pm and my car was fixed the same day at 4pm. They are very efficient and kind, very flexible.
I walked in on a Saturday afternoon around 2pm and my car was fixed the same day at 4pm. They are very efficient and kind, very flexible.
Aug 28, 2017
★★★★★
Best auto repair in the area. Keith is amazing.
Best auto repair in the area. Keith is amazing.
Aug 28, 2017
★★★★★
Keith is wonderful to work with, and I take our cars there exclusively.
Keith is wonderful to work with, and I take our cars there exclusively.
Aug 12, 2017
★★★★★
This place has been great! We've been to several mechanics around town, but Tuffy is very open and I feel I can trust what they have to say. They are very flexible in regards to scheduling and have reasonable prices. Will definitely return!
This place has been great! We've been to several mechanics around town, but Tuffy is very open and I feel I can trust what they have to say. They are very flexible in regards to scheduling and have reasonable prices. Will definitely return!
Aug 07, 2017
★★★★★
Excellent service. Look forward to coming back here when I'm back in town and having this group take a look at my A/C system.
Excellent service. Look forward to coming back here when I'm back in town and having this group take a look at my A/C system.
Jul 15, 2017
★★★★★
My favorite auto repair place!
My favorite auto repair place!
Jul 15, 2017
★★★★★
Great Job by Keith and guys in garage
Great Job by Keith and guys in garage
Jul 09, 2017
★★★★★
fast, easy and convenient
fast, easy and convenient
Jun 28, 2017
★★★★★
Recently, we had two recent appointments for different issues, and all above excellent. We appreciate the consistent excellent care and Keith's pleasant disposition, and excellence in providing customer care!
Recently, we had two recent appointments for different issues, and all above excellent. We appreciate the consistent excellent care and Keith's pleasant disposition, and excellence in providing customer care!
Jun 14, 2017
★★★★★
...Keith was awesome. Set me up with an appointment same day as I called, was very nice throughout the process and got the work done very quickly. All around great experience. Also he gave me a great coleslaw recipe. Keith is the man!
...Keith was awesome. Set me up with an appointment same day as I called, was very nice throughout the process and got the work done very quickly. All around great experience. Also he gave me a great coleslaw recipe. Keith is the man!
Jun 13, 2017
★★★★★
GREAT CUSTOMER SERVICE !!
GREAT CUSTOMER SERVICE !!
Jun 03, 2017
★★★★★
...they took it without an appointment, and had it done in a few hours... I was stranded, otherwise
...they took it without an appointment, and had it done in a few hours... I was stranded, otherwise
Jun 03, 2017
★★★★★
Awesome service!
Awesome service!
May 13, 2017
★★★★★
I went in for 4 new tires, asked them to check an exhaust leak as well and they went above and beyond what I expected in service! The price they quoted me was the price I paid (honest quote), they found the solution to my exhaust problem. I had to get to a viewing for a family friend's funeral at 6pm and these gentlemen worked on my car past closing time to make sure I was able to get there. The manager, Keith, is a real friendly guy, and pays attention to the details to get the job done right (they cleaned out the rust in my wheels rims to make sure they'd seal properly). Not only that, but they put my spare back in the truck (and I had a ton of personal stuff in the trunk of the car) and put everything back in the trunk in a neat and organized manner. From my experience, this 5th Avenue Tuffy takes care of the customer with respect and integrity. I'll be coming back for any of my automotive needs in the future.
I went in for 4 new tires, asked them to check an exhaust leak as well and they went above and beyond what I expected in service! The price they quoted me was the price I paid (honest quote), they found the solution to my exhaust problem. I had to get to a viewing for a family friend's funeral at 6pm and these gentlemen worked on my car past closing time to make sure I was able to get there. The manager, Keith, is a real friendly guy, and pays attention to the details to get the job done right (they cleaned out the rust in my wheels rims to make sure they'd seal properly). Not only that, but they put my spare back in the truck (and I had a ton of personal stuff in the trunk of the car) and put everything back in the trunk in a neat and organized manner. From my experience, this 5th Avenue Tuffy takes care of the customer with respect and integrity. I'll be coming back for any of my automotive needs in the future.
May 03, 2017
★★★★★
The manager, Keith, is excellent. He takes care of the vehicles in a timely manner and gives a personal experience.
The manager, Keith, is excellent. He takes care of the vehicles in a timely manner and gives a personal experience.
May 03, 2017
★★★★★
I always return because of the courteous service and they know my car.
I always return because of the courteous service and they know my car.
May 03, 2017
★★★★★
Great job!
Great job!
Apr 25, 2017
★★★★★
Really friendly and accommodating staff. I really appreciated the great experience I had at Tuffy's. They were able to squeeze me and get my brakes changed very quickly!
Really friendly and accommodating staff. I really appreciated the great experience I had at Tuffy's. They were able to squeeze me and get my brakes changed very quickly!
Apr 25, 2017
★★★★★
I love Tuffy's!
I love Tuffy's!
Apr 25, 2017
★★★★★
very professional and friendly
very professional and friendly
Apr 12, 2017
★★★★★
I come to this facility for any work I need done. Keith is a great employee.
I come to this facility for any work I need done. Keith is a great employee.
Mar 29, 2017
★★★★★
Very professional services, love this place.
Very professional services, love this place.
Mar 29, 2017
★★★★★
Good group of pros there.
Good group of pros there.
Mar 22, 2017
★★★★★
Keith and Carl have both been amazing. I have been looking for years for an auto location that wouldn't take advantage of the fact that I know nothing about cars and I finally found it. THANK YOU guys for your honesty and above average customer service. I will be back!!
Keith and Carl have both been amazing. I have been looking for years for an auto location that wouldn't take advantage of the fact that I know nothing about cars and I finally found it. THANK YOU guys for your honesty and above average customer service. I will be back!!
Feb 09, 2017
★★★★★
The manager there is amazing. He is up front with you and very nice.
The manager there is amazing. He is up front with you and very nice.
Jan 31, 2017
★★★★★
Keith is always very friendly and I feel like he's honest. I've been very happy with all the service I've received there.
Keith is always very friendly and I feel like he's honest. I've been very happy with all the service I've received there.
Jan 24, 2017
★★★★★
Very nice workers - knowledgeable and helpful
Very nice workers - knowledgeable and helpful
Jan 24, 2017
★★★★★
Tuffy has always delivered on every repair that they have done for me. I have been informed about every step on the way to completion and would recommend them to everyone.
Tuffy has always delivered on every repair that they have done for me. I have been informed about every step on the way to completion and would recommend them to everyone.
Jan 02, 2017
★★★★★
I have always had a great experience with this Tuffy Service Center. The manager is extremely honest and trustworthy and has always made sure my needs and safety were taken care of. I always recommend this location and will continue using it for future car servicing.
I have always had a great experience with this Tuffy Service Center. The manager is extremely honest and trustworthy and has always made sure my needs and safety were taken care of. I always recommend this location and will continue using it for future car servicing.
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Welcome to Tuffy Grandview
Located on West Fifth Avenue, Tuffy Tire & Auto Service Center Grandview services all makes and models, foreign and domestic, cars and trucks. Our certified technicians keep their skills current with training in the latest technology available for passenger cars, performance and light truck/SUVs.
Complete under-car services such as oil changes, brake repair, shocks, struts, wheel alignment, transmission repair and fluid flush for both foreign and domestic vehicles are readily available at competitive prices. We provide diagnostics, major and minor auto repairs on most cars and light-duty trucks.
At Tuffy, providing outstanding customer service is the foundation of our business. We offer auto repair services to the greater Grandview and Columbus communities including brakes, tune-ups, and oil change services for your vehicle.
On this site you will find valuable auto repair specials which update each quarter so check back often. Also, don't forget to sign up for our monthly eSpecial offers to receive exclusive auto repair deals for our email customers only.
Looking for a Quick Quote for your auto service needs? Simply fill out the Quick Quote form and one of our technicians will get back to you within 24 hours. Thank you and we look forward to servicing your car or truck!
Give us a call today to schedule an appointment today.