Our Customers' Reviews Powered by Pistn

Apr 04, 2020 Jason W.

★★★★★

Had my Business vehicle in for a service and a check this week. Excellent communication and all around service. An excellent full review of my vehicals status enabled us to make service decisions best for us. Thanks

Mar 13, 2020 Wade B.

★★★★★

I wanted to give an update to a previous review I felt strongly about. I am very pleased with how Tuffy: Grandview handled a recent frustrating experience I had. I had taken my Scion in for a consistent noise that wasn't getting the attention I was hoping for. Because of their customer service, they made everything right. I want to thank Tuffy for the professionalism and commitment to make things right. I will definitely use their services again. They showed me that they really want to help and resolve their customers issues! To them I say Thank You!

Sep 11, 2019 Max S.

★★★★★

Keith, G.P, and the whole crew at this location have taken excellent care of me for multiple years. I am not a car person and don't pretend to be. I feel I'm treated fairly and well informed of why the pricing is what it is. I would recommend this location to anyone.

Sep 01, 2019 Ryan P.

★★★★★

Keith and company went above and beyond to help me with my car problem, that seemed impossible to fix. No matter how difficult or perplexing the problem became, they remained diligent. Great customer service and I appreciated everything they did.

Jul 30, 2019 Jim P.

★★★★★

Outstanding customer service provided by Keith!!!!!!! Always very friendly and professional! Service price is reasonable. Keith should be considered an asset to your company!!! Thank you Keith for providing outstanding customer service!!!!!

Jun 09, 2019 Kristen C.

★★★★★

Wonderful!! Keith is always informative and kind and my concerns are always resolved. I feel confident knowing I’m taking my car to a honest and hard working team. Thank you!

Mar 01, 2019 Leah W.

★★★★★

We have been taking our cars to Tuffy Grandview for over 5 years now. Keith is very honest and informative about what each car needs and what it will cost. He and his team are efficient and prices for service are fair.

Feb 15, 2019 Kenneth S.

★★★★★

I am a concierge at RMH and have brought in a multitude of customer vehicles for service. The people and work has always been great at this location. I believe the cost of the packages they offer are incredible. I recommend checking them out ☺

Jan 31, 2019 Scott C.

★★★★★

Keith & team do good work and take time to explain your service. I was reluctant to have a auto repair chain work on my vehicles because my experience with Goodyear, Midas, Firestone, etc. has been one of hard sales, i.e., selling you parts and services you don’t need. So far, that has not been the case with Tuffy Grandview.

Jan 27, 2019 Zach B.

★★★★★

Keith was very helpful and upfront about all work. I recommend Tuffy to anyone looking for service on their vehicle.

Dec 09, 2018 Crystal H.

★★★★★

I have taken my cars, from a 2002 Jeep Liberty, to a 2009 BMW, and have NEVER been disappointed in the service I've received! Keith ALWAYS explains everything to me in terms I can understand. They have NEVER tried to sell me anything, but only make sure I understand what may or may not be needed! Won't go anywhere else! These guys are top notch!

Oct 29, 2018 Cara B.

★★★★★

Kieth was wonderful. I brought my boyfriends car in for an oil change the other day, and he was respectful and accommodating to my requests. As a young female, I often feel that car service centers will try to take advantage of what they assume is my lack of knowledge regarding what services I need done...I did not feel as though this occurred at this location, Keith did not try to push services or products on me for the car. I find this incredibly valuable! The price for a full synthetic oil change was reasonable, and when I asked them to look at the brake pads and let me know how much life was left - they did this no problem! This Tuffy's easily deserves a 5 star rating! I am so thrilled with my choice to come here.

Aug 06, 2018 Jenine Y.

★★★★★

Keith and his staff have always done a fantastic job on my car. They offer additional maintenance you may want to consider without being pushy, and never talk down to you. I'll continue to go back to this location.

Jul 18, 2018 Lisa W.

★★★★★

We’ve been using Tuffy’s on 5th Ave for about 3 years. Keith and his team are top notch. We can always count on them to take care of us and our vehicles. Keith makes us feel like one of the family.

Jul 11, 2018 Patty B.

★★★★★

Friendly and HONEST! Stopped in to have some brake and exhaust issues checked. Experts went over my car and actually told me my car was fine and needed nothing done at this time! On top of that they even took time to talk to me and explain why. Professional, courteous, and HONEST.

May 24, 2018 Sarah M.

★★★★★

This Tuffy location is the real deal. The personal, sincere service makes it feel like the shop I went to when I tagged along with my Dad, as a kid. Keith is great and so patient. He always makes time to answer all of my questions and explain the why and how. The waiting area is spotless and I've never waited longer than they've quoted me. I can't say enough great things about this location - it's really the only place I'd take any vehicle in Columbus. One more thing- Keith and staff always remember my name, are so polite and always check in about issues I've discussed in the past. I feel like this is truly a rare customer service experience! Thanks, guys!

May 16, 2018 D'Andrea K.

★★★★★

Keith and his team have been working on my car for the past few years (brakes, alignment, etc.). They are always fair and reliable. Thank you for the great service!

May 02, 2018 Suzanne S.

★★★★★

I like the very comfortable waiting area while my car is being serviced. The Keurig coffee service is a nice touch.

Apr 08, 2018 Sarah W.

★★★★★

Everyone at Tuffy in Grandview has been excellent. Their service and attention to detail have been excellent.

Feb 12, 2018 Bob J.

★★★★★

I take all three of our cars to keith for both oil changes and other simple stuff but also bigger repairs like wheel bearing replacement. He is a real professional.

Nov 30, 2017 Mary P.

★★★★★

I was in town with my daughter who was interviewing for medical residency at OSU. We drove in from Pittsburgh to Columbus in awful traffic the Sunday after Thanksgiving. My low tire pressure indicator was on, the next day every place that had air (like Getgo) was out of order and I didn't have a pressure gauge in,y car. Don't like driving around a strange city! Carl at Tuffy checked my tires with a smile and made my day! It may not seem like much but you don't often experience pleasant help like that these days! Thank you Carl and Tuffy! ,

Oct 27, 2017 Laurie L.

★★★★★

This Tuffy's is the best ever.

Oct 10, 2017 Skyler C.

★★★★★

I have actually already recommended this Tuffy to others. They were quick and convenient.

Oct 10, 2017 Sarah M.

★★★★★

I love this Tuffy store! The entire staff is friendly, super helpful and honest. It really feels like the good old days when you had a neighborhood shop that you could really trust. I had to switch my appt twice and they were completely accommodating which I really appreciated. I will continue to use Tuffy as my go to shop in Columbus! Thank you to Keith and staff!

Oct 09, 2017 Ann M.

★★★★★

I have been taking my car to Keith often over the past few years. I trust him and have had great success with this center.

Oct 09, 2017 Ryan K.

★★★★★

My wife and I can't say enough good things about Keith. He's courteous, knowledgeable, friendly, remembers everyone by name. He is the reason we get our work done at this location. So much so that we drive from Hilliard to Grandview because we trust him and the shop so much.

Sep 19, 2017 Christina C.

★★★★★

I walked in on a Saturday afternoon around 2pm and my car was fixed the same day at 4pm. They are very efficient and kind, very flexible.

Aug 28, 2017 Laura H.

★★★★★

Best auto repair in the area. Keith is amazing.

Aug 28, 2017 Richard F.

★★★★★

Keith is wonderful to work with, and I take our cars there exclusively.

Aug 12, 2017 Christine W.

★★★★★

This place has been great! We've been to several mechanics around town, but Tuffy is very open and I feel I can trust what they have to say. They are very flexible in regards to scheduling and have reasonable prices. Will definitely return!

Aug 07, 2017 Daniel R.

★★★★★

Excellent service. Look forward to coming back here when I'm back in town and having this group take a look at my A/C system.

Jul 15, 2017 Laura H.

★★★★★

My favorite auto repair place!

Jul 15, 2017 Steve M.

★★★★★

Great Job by Keith and guys in garage

Jul 09, 2017 Nicole S.

★★★★★

fast, easy and convenient

Jun 28, 2017 Gina K.

★★★★★

Recently, we had two recent appointments for different issues, and all above excellent. We appreciate the consistent excellent care and Keith's pleasant disposition, and excellence in providing customer care!

Jun 14, 2017 Ben F.

★★★★★

...Keith was awesome. Set me up with an appointment same day as I called, was very nice throughout the process and got the work done very quickly. All around great experience. Also he gave me a great coleslaw recipe. Keith is the man!

Jun 13, 2017 Debra B.

★★★★★

GREAT CUSTOMER SERVICE !!

Jun 03, 2017 Duane W.

★★★★★

...they took it without an appointment, and had it done in a few hours... I was stranded, otherwise

Jun 03, 2017 Laura H.

★★★★★

Awesome service!

May 13, 2017 Dan R.

★★★★★

I went in for 4 new tires, asked them to check an exhaust leak as well and they went above and beyond what I expected in service! The price they quoted me was the price I paid (honest quote), they found the solution to my exhaust problem. I had to get to a viewing for a family friend's funeral at 6pm and these gentlemen worked on my car past closing time to make sure I was able to get there. The manager, Keith, is a real friendly guy, and pays attention to the details to get the job done right (they cleaned out the rust in my wheels rims to make sure they'd seal properly). Not only that, but they put my spare back in the truck (and I had a ton of personal stuff in the trunk of the car) and put everything back in the trunk in a neat and organized manner. From my experience, this 5th Avenue Tuffy takes care of the customer with respect and integrity. I'll be coming back for any of my automotive needs in the future.

May 03, 2017 Joshua D.

★★★★★

The manager, Keith, is excellent. He takes care of the vehicles in a timely manner and gives a personal experience.

May 03, 2017 Ashley C.

★★★★★

I always return because of the courteous service and they know my car.

May 03, 2017 Lisa C.

★★★★★

Great job!

Apr 25, 2017 Owen A.

★★★★★

Really friendly and accommodating staff. I really appreciated the great experience I had at Tuffy's. They were able to squeeze me and get my brakes changed very quickly!

Apr 25, 2017 Laurie C.

★★★★★

I love Tuffy's!

Apr 25, 2017 Debbie F.

★★★★★

very professional and friendly

Apr 12, 2017 Brian F.

★★★★★

I come to this facility for any work I need done. Keith is a great employee.

Mar 29, 2017 Marie S.

★★★★★

Very professional services, love this place.

Mar 29, 2017 Richard H.

★★★★★

Good group of pros there.

Mar 22, 2017 Hollie A.

★★★★★

Keith and Carl have both been amazing. I have been looking for years for an auto location that wouldn't take advantage of the fact that I know nothing about cars and I finally found it. THANK YOU guys for your honesty and above average customer service. I will be back!!

Feb 09, 2017 Ryan C.

★★★★★

The manager there is amazing. He is up front with you and very nice.

Jan 31, 2017 Lindsey W.

★★★★★

Keith is always very friendly and I feel like he's honest. I've been very happy with all the service I've received there.

Jan 24, 2017 Sarah W.

★★★★★

Very nice workers - knowledgeable and helpful

Jan 24, 2017 Dean T.

★★★★★

Tuffy has always delivered on every repair that they have done for me. I have been informed about every step on the way to completion and would recommend them to everyone.

Jan 02, 2017 Ann M.

★★★★★

I have always had a great experience with this Tuffy Service Center. The manager is extremely honest and trustworthy and has always made sure my needs and safety were taken care of. I always recommend this location and will continue using it for future car servicing.