Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

July 31, 2022

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Grandview. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Grandview as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Grandview, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Grandview
1524 W. Fifth Avenue
Columbus, Ohio 43212
614-487-8776
http://www.tuffycolumbus-fifthave.com

More articles from Tuffy Grandview

Go With the Flow (MAF Sensor Replacement)

April 21, 2024

A driver brought her vehicle into the shop the other day and told us how she was getting lousy fuel economy and that the engine was running rough. Plus, the Check Engine light was on. Our technician checked the code the engine had generated (why the Check Engine light was on) and found the prob... More

Breathe Easier (Cabin Air Filter)

April 14, 2024

When you get in your vehicle, how does it smell? If it's not so nice, it may be time to have your cabin air filter changed. It's not the same one that filters out the air used in the engine. The cabin air filter screens out dust and other particulates from the outside air so when it enters the c... More

Straight to the Point (Alignment Signs of Problems)

April 7, 2024

Its just common sense that your vehicle will drive better if all the wheels are lined up with each other and the road the way the engineers intended. When theyre not, that is called being out of alignment. Here are some signs that your alignment has problems. Your steering wheel isnt straight... More