Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

July 31, 2022

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Grandview. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Grandview as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Grandview, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Grandview
1524 W. Fifth Avenue
Columbus, Ohio 43212
614-487-8776
http://www.tuffycolumbus-fifthave.com

More articles from Tuffy Grandview

Power Steering Pump Replacement

December 14, 2025

When youre driving and you hear a squeal or groan when you turn, it may be a sign your power steering pump is on its last legs. The same is true if you feel your steering is slipping or doesnt respond to your hands like it used to. Precise, responsive steering is, of course, important when it ... More

Before You Buy a Used Vehicle (Car Inspection before Buying a Used Vehicle)

December 7, 2025

Before You Buy a Used Vehicle (Car Inspection before Buying a Used Vehicle) Perhaps this sounds familiar. Your vehicle seems like its been around forever, and youve decided its time to move on. But when you check the price of new vehicles, the sky-high price tags have you considering a nice, pre... More

Not So Cool (Air Conditioning Systems)

November 30, 2025

There's nothing quite like getting in your vehicle on a hot day, switching on the air conditioning and having warm air blow out of the vents. You may have had no problem for months and then, one day, you are driving around in a sauna. You're hot stuff, but not in a good way! So what goes wrong w... More