March 9, 2025
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Tire & Auto Service Grandview
1524 W. Fifth Avenue
Columbus, Ohio 43212
614-487-8776
http://www.tuffycolumbus-fifthave.com
July 6, 2025
Most of us look forward to spring because the days are longer, the weather's warmer and we can finally get our vehicles into warm weather mode. Here are a few things that will breathe fresh energy into anyone's car, SUV, truck or van. First thing is a good cleaning, especially underneath. If you... More
June 29, 2025
If you've ever had a flat tire, then you know welcome it is to have a spare tire that is properly inflated, in good shape and easy to get to. Problem is many of us don't even give our spare tire (if we even have one) a second thought. If you have an SUV or truck with a spare, it may be mounted o... More
June 22, 2025
While many components of your vehicle are complex and composed of lots of mechanical and electrical parts, there's one that isn't complicated but still important. It's your engine air filter. (And, we should point out, the engine air filter isn't to be confused with the cabin air filter. The ca... More