We Build Customers For Life!
Fleet Repair Special Pricing
ASE Certified Technicians
Family Owned & Operated
All Makes & Models - Foreign & Domestic
August 19, 2018
One might say the most challenging part of being an automotive service technician at Tuffy Tire & Auto Service Grandview is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Tuffy Tire & Auto Service Grandview introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Tire & Auto Service Grandview and your car is making a funny sound...
Do you see where we're going? You're gathering additional information to help your technician at Tuffy Tire & Auto Service Grandview know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Tuffy Tire & Auto Service Grandview
1524 W. Fifth Avenue
Columbus, Ohio 43212
614-487-8776
http://www.tuffycolumbus-fifthave.com
June 22, 2025
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June 9, 2025
If your vehicles power goes to the rear wheels, then you have something called U-joints in the drivetrain. U-joints are connectors that allow the rotating power from your vehicles engine to deliver its power through a driveshaft to make the rear wheels rotate. You need U-joints because the surfa... More
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